Your Questions, Answered

  • -From the very small custom piece to large-scale murals, every art work is designed and made specifically for your space.

    -After invoice approval, your project moves into production for design development and planning.

    -Once you approve the final designs and submit the production payment, we will begin the manufacturing process. This process ensures all details are locked in before we start working.

  • Not at all! From initial concept development to final design, we’re here to guide you, regardless of where you are in the planning stage.

  • Payments are structured in three stages:

    An initial deposit to secure your place in our schedule and begin design; a second installment following design approval but prior to production; and the final balance upon delivery. Comprehensive terms are outlined in your quotation and contract package.

  • Timelines vary depending on the size, and complexity of your project. A single framed 12x12 one ceramic with resin protection for indoor - tile project can take between 3 to 7 days including drying phase and framing. For one standard room wall, timelines are between 30 days to 65 days for production and delivery, depending on the choice of ceramic / porcelain. For an outdoor large-scale mural depending on dimensions, timeline are between 80 days to 150 days approxmately from start to installation.

  • We are always open to traveling for the right project, regardless of the setting. From day one, we provide full transparency regarding travel logistics and scheduling.

  • Yes, we welcome all types of collaborations from design and renovation teams, providing Art Tiles to any desired project. Whether leading the project or supporting your team, we ensure a seamless process and high-quality results.

  • Art Tile Projects are built to the exact specifications approved in the design phase. If site conditions or plans change after approval without our knowledge, the fit and timeline may be affected. Any necessary adjustments resulting from these changes may incur in additional costs.

  • Our porcelain products are engineered and tested to meet or exceed rigorous international performance benchmarks, ensuring peace of mind for large-scale public art, commercial facades, and residential details:

    • Water Absorption (ASTM C373 / ISO 10545-3): Impervious porcelain status (< 0.5%), ensuring absolute resistance to moisture-driven structural breakdown.

    • Chemical Resistance (ASTM C650 / ISO 10545-13): Resistant to standard household chemicals, swimming pool salts, and atmospheric pollution.

    • UV & Color Stability (DIN 51094): 100% colorfast and resistant to intense solar radiation.

    • Breaking Strength (ASTM C648 / ISO 10545-4): High-density composition built to withstand architectural load and spatial shifting.on

  • In Puerto Rico, the installer must be a registered DACO contractor and hold a certification from the CTI (Ceramic Tile Installer) and/or CPIL. For U.S. installations, a licensed tile professional must handle the project, strictly following TCNA standards for outdoor vertical surfaces, using ANSI A118.15-compliant setting materials, and incorporating proper expansion joints.

    IMPORTANT NOTE:

    We strongly advise against scheduling your installation until all of your tiles have been delivered and thoroughly inspected for any defects. Since delivery/shipping damage is always a slight possibility, it is best to have your confirmed, undamaged order in hand before setting a start date with your builder.

  • This assurance covers all custom porcelain tile installations produced by EGEART TILES & FINE OBJECTS from the date of official handover. For twenty-five (25) years, we guarantee that the porcelain material will not:

    • Fade or Discolor: The artistic vision remains vibrant. Our high-firing digital technology and traditional craftsmanship ensure complete UV resistance, preventing any fading, yellowing, or loss of color brilliance from sun exposure.

    • Crack, Craze, or Shatter due to Material Defect: Under normal architectural use and environmental conditions, the porcelain will resist structural failure, maintaining its high-density, impact-resistant surface.

    • Degrade from Weathering: Formulated for maximum durability, the material is fully frost-proof, thermal shock-resistant, and impervious to moisture absorption (less than 0.5%), preventing water damage or moisture-driven degradation in tropical or extreme climates.

    • Suffer Surface Wear from Non-Industrial Use: The glazed or unglazed vitreous surface will resist scratching and chemical etching from standard atmospheric conditions and residential/commercial cleaning agents.

  • Exclusions from Coverage

    While porcelain is built for generational permanence, this assurance does not cover damage resulting from:

    • Improper Installation: Issues arising from improper substrate preparation, structural settling of the building, improper mortar/adhesive selection, or failure to follow ANSI installation standards.

    • Structural Movements: Major shifting, cracking, or settling of the underlying architectural foundation or wall structure.

    • Abuse and Vandalism: Severe mechanical impacts, accidental damage, use of inappropriate abrasive industrial machinery, or intentional vandalism.

    • Acts of God: Extreme catastrophic events exceeding standard architectural design parameters (e.g., severe earthquakes, direct lightning strikes, or explosions).

  • Since your art tiles are custom-made, all sales are final. However, we will gladly replace damaged or defective tiles at no cost. Report of delivery / shipping breakages within 24 hours, or verified printing defects within 72 hours of delivery. 

  • EGEArt Tiles and Fine Objects Website. 
Visitors are granted a limited, non-exclusive license to view and browse the collection for personal, non-commercial inspiration. Any unauthorized reproduction, distribution, modification, or commercial exploitation of these copyrighted designs without prior, express written consent is strictly prohibited and subject to legal action.The names, logos, slogans, and unique product line identifiers associated with our art tile murals are proprietary trademarks belonging to EGEArt Tiles and Fine Objects. This includes both registered and unregistered trademarks used to distinguish our premium handcrafted creations in the marketplace. Use of these trademarks in connection with any product or service that is not ours, or in any manner that is likely to cause confusion among consumers or disparage our brand, is prohibited. By accessing this website, you acknowledge that you do not acquire any ownership rights or implied licenses to our intellectual property, and you agree to respect the brand identity that defines our artistic work.
  • Disclaimer of Warranties
Because our art tiles and murals are hand-crafted / custom-manufactured, customers acknowledge that natural variations are inherent to the production process. EGEArt Tiles and Fine Objects makes no warranties regarding exact color matching, slight size discrepancies, unique surface textures, or minor glazing variations between samples, digital previews, and the final delivered product. Furthermore, we disclaim all liability and warranties regarding product performance, cracking, fading, or failure resulting from improper installation, exposure to extreme weather elements, neglect, or use with incompatible setting materials or chemical cleaners, it is the sole responsibility of the buyer or their designated professional contractor to inspect all tile products for defects or damage prior to installation. Once our tiles or murals are permanently installed, altered, or modified in any manner, all potential claims, returns, or replacement requests are strictly void. Under no circumstances shall EGEArt Tiles and Fine Objects, artists and collaborators be liable for any direct, indirect, incidental, or consequential damages—including installation costs, project delays, or loss of revenue—arising out of the use or inability to use our products.
  • Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website -www.egeartiles.com- which offers pictorial bespoke art for ceramic and porcelain tiles. Our business operates under the laws of San Juan, Puerto Rico, and we are committed to protecting the privacy of our clientele.

Information We Collect

We collect various types of information to provide and improve our luxury services:
  • Device Information: When you visit the Site, we automatically collect information about your device. This includes your web browser, IP address, time zone, and cookies installed on your device. We also track the specific web pages or products you view, and how you interact with the Site.
  • Order Information: When you request a custom design consultation, or attempt a purchase, we collect specific details. This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Design Customization Data: Because we manufacture bespoke luxury art ceramics, we may collect architectural blueprints, design preferences, and project specifications that you share with us.

How We Use Your Information

We use the collected information to fulfill orders and provide a premium experience:
  • Fulfill Orders: We use Order Information to process payments, arrange shipping, and provide invoices or order confirmations.
  • Customer Communication: We use your details to communicate with you regarding your custom orders, design consultations, and inquiries.
  • Screen for Risk: We use Device Information (specifically your IP address) to help us screen for potential risk and fraud.
  • Site Optimization: We use data to improve and optimize our Site experience and evaluate marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our business:
  • Service Providers: We use external platforms to power our online gallery, handle secure payment processing, and manage global white-glove shipping logistics.
  • Analytics: We use analytics tools to understand how our clients use the Site.
  • Legal Compliance: We may share your information to comply with applicable laws, respond to subpoenas, or protect our rights.

Compliance with Puerto Rico and Federal Laws. As a business operating in San Juan, Puerto Rico, we comply with both local and federal mandates: 

  • Data Breach Notification: In accordance with Puerto Rico Act No. 111 of 2005 (Citizen Information Security Act), we will promptly notify you and the Department of Consumer Affairs (DACO) in the unlikely event of a data breach that compromises your non-encrypted personal information.
  • Commercial Communication: Any electronic promotional materials sent to you will strictly adhere to federal CAN-SPAM requirements and local consumer protection guidelines.
  • International Clients: If you access our website from the European Union or California, we strive to respect your regional privacy rights (such as GDPR and CCPA) regarding data access, deletion, and portability to the extent applicable to our operations.

Data Retention

When you submit a design request through the Site, we will maintain your Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us to bespoke@egeartiles.com.